University of Manchester Store

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

What items are returnable? 

What items are non-refundable? 

We cannot process returns or refunds for products that have been personalised or customised as these have been manufactured specifically for you. 

The item I received is damaged

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.